Refund Policy

This Refund Policy explains how cancellations and refunds work for Calo AI Premium subscriptions. It forms part of my Terms of Service and should be read alongside them.

1. Who Processes Your Payment

Premium subscriptions purchased on this website are processed by Dodo Payments, which acts as the merchant of record for the transaction. Your card and payment details are handled entirely by Dodo Payments and are never stored by me. Charges may appear on your statement under Dodo Payments' descriptor rather than "Calo AI".

2. Cancelling Your Subscription

You may cancel your Premium subscription at any time. To cancel, open your account page and use the cancellation link there, or email calorieplanai@gmail.com from the address on your account.

What happens when you cancel:

• Your subscription stops renewing. You will not be charged again.
• You keep Premium until the end of the period you have already paid for. Cancelling does not remove access immediately, because that period is already paid.
• Your account, meal logs, plans and history are unaffected. Cancelling Premium does not delete your data or your account.
• When the paid period ends, your account returns to the free tier, which keeps every feature but reintroduces ads.

The exact date your Premium ends is always shown on your account page.

3. Refund Eligibility

3.1 14-day refund window on a first purchase

If you are unhappy with Premium, you may request a full refund within 14 days of your first Premium payment. No justification is required. This is offered because I would rather you not pay for something you are not using.

3.2 Renewals

Recurring renewal payments are generally not refundable, because you are notified of the renewal date in advance and can cancel at any time before it. If a renewal caught you by surprise, for example, you intended to cancel and did not realise it had not gone through, contact me within 7 days of the charge and I will review it. In practice I would rather refund an unused renewal than keep money from someone who did not want to spend it.

3.3 Partial periods

I do not provide partial or pro-rated refunds for the unused remainder of a subscription period, except where required by law. You keep access for the whole period you paid for.

3.4 Technical faults

If Premium did not work as described, for example, you paid but ads were never removed, and it could not be resolved. You are entitled to a full refund regardless of the time windows above. Please contact me before requesting a chargeback; this is nearly always a fixable account-linking issue and I would rather fix it than take your money.

3.5 Where refunds may be declined

• Requests made outside the windows above, absent a legal right or a technical fault.
• Accounts terminated for a breach of the Terms of Service.
• Repeated subscribe-and-refund cycles on the same account or payment method.

4. How to Request a Refund

Email calorieplanai@gmail.com with:

• The email address on your Calo AI account;
• The approximate date of the charge; and
• Briefly, what went wrong, optional for a first-purchase refund, but it helps me fix the underlying problem.

5. Processing Times

• I aim to acknowledge every refund request within 48 hours and to decide within 7 business days.
• Approved refunds are issued by Dodo Payments to the original payment method. There is no option to refund to a different card or account.
• Once issued, funds typically take 5 to 10 business days to appear, depending on your bank or card issuer. That final step is outside my control.
• You will receive email confirmation when a refund is issued.

6. Price Changes

If I change subscription pricing, existing subscribers are given reasonable advance notice by email or in the app before the new price applies. You may cancel before the change takes effect. A price change is never applied retroactively to a period you have already paid for.

7. Your Statutory Rights

Nothing in this policy limits any right or remedy you have under applicable consumer law, including the Consumer Protection Act, 2019 in India, the statutory right of withdrawal for consumers in the EEA and United Kingdom, and the Australian Consumer Law. Where such a law grants you a stronger right than this policy, that law applies.

8. Contact

This Refund Policy was last updated on February 24, 2026.